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Returns

ONLINE RETURNS & EXCHANGES POLICY

  • Return your order within 14 days for an exchange or full refund and within 30 days for an exchange only
  • The 14 days count from the day of receiving your goods until the date of posting them back to our London studio.
  • Exchanges can only be made for products of the same price or higher in which case you will need to pay the difference.
  • Items returned outside our 14 days return period will be returned to you.
  • Returns will be processed within 48 hours which may vary during our busy periods.
  • Please allow 5-10 working days for refunds to appear in your account.
  • Refunds and exchanges will only be accepted for goods returned in perfect re-sellable condition along with all the original packaging. Therefore we advise to package your accessories carefully when returning to prevent any damage during shipping. When examining your products please be mindful not to scratch or mark the product.
  • Return postal address and instruction will be included inside your parcel. Should you not have received this, please send your return request to info@tessaspielhofer.com. 

PERSONALISED PRODUCTS
Please note that personalised products can not be returned.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@tessaspielhofer.com.

RETURNING FAULTY GOODS
If you believe your product to have a manufacturing fault please send us an email at info@tessaspielhofer.com along with your order details and images of the affected area in order for us to assess the product and find a resolution.


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